Computer CORE (Community OutReach and Education) ยท 3 hours ago
Technical Support Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Deliver expert technical support and troubleshoot hardware and software issues efficiently.
Guide users through the setup, configuration, and maintenance of computer systems and applications.
Respond promptly to user inquiries, providing effective and timely solutions to technical challenges.
Accurately document and track issues, resolutions, and follow-up actions to ensure comprehensive support.
Collaborate with team members to enhance support processes and continually improve user experience.
Qualification
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Required
1-4 years of experience in technical support or a related role.
Exceptional problem-solving and analytical skills.
Proficiency in diagnosing and resolving hardware and software issues.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
Ability to work independently and as part of a team in a dynamic environment.
Solid understanding of various operating systems and applications.
Company
Computer CORE (Community OutReach and Education)
Since 1999, Computer CORE has prepared underserved adults to realize career aspirations with foundational computer and professional skills.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
