Hologic, Inc. · 1 day ago

Technical Support Specialist

United States

Full-time

Remote

Entry Level

$54K/yr - $84K/yr

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Comp. & Benefits

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Responsibilities

Provide customers with service and product troubleshooting via phone and email, for Clinical Diagnostics products.

Document calls in CRM system, escalate issues that require further investigation.

Authorize return of customer product for investigation.

Determine replacement of product as warranted.

Represent Technical Support as specialist for designated product(s).

Act as liaison to other departments within the division concerning issues related to specific product lines.

Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates.

Work with Marketing and Service departments in the launch of new products. Reviewing or create label copy, participate in pre- and post-launch teams.

Build relationships with partners and distributors.

Writing and reviewing procedures.

Provide guidance and coaching to other Technical Support personnel.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportRT PCRMolecular DiagnosticsVirologyCytologyLaboratory Information SystemsNetwork ComputersBilingual FrenchBilingual EnglishMed Tech BackgroundClinical Lab Background

Required

Bachelor’s degree or higher

You are technically inclined, you understand science – DNA, how an assay works, reading the package insert on a medical product doesn’t sound like a foreign language to you.

You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking.

You are comfortable speaking on the phones and have flexibility in your schedule.

We are looking for someone who is eager to start their career in this field and wants to grow within the department.