InMotion Hosting · 5 hours ago
Technical Support Specialist
Virginia Beach, VA
Full-time
Remote
Entry Level
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Responsibilities
Troubleshoot the technical problems of our web hosting customers through inbound calls, chats, and tickets
Learn from your peers and teach what you’ve learned to others in our collaborative environment
Walk customers through the setup of email, cPanel, and FTP clients
Continue to build and grow your technical skillset with our great internal tools and trainings
Be 100% focused on helping customers - so no sales or upselling
Not rely on scripts. We are real people, and we have real conversations with our customers
Qualification
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Required
English fluency is required. Must be able to communicate with US-based customers
Willingness to learn and grow to higher-level technical roles
A helpful attitude and friendly disposition
Knowledge of Linux
Technical problem-solving skills
Ability to explain technical solutions in layman’s terms
Preferred
Experience creating or hosting websites and a working knowledge of cPanel
Experience in a helpdesk or call center environment
Benefits
The possibility of profit-sharing twice a year
Medical, dental, vision, short and long-term disability, life insurance, and 401(k) plans Plus 401(k) matching opportunities within the United States
Paid time off and company-paid holidays
Free VPS hosting
Additional paid time off to volunteer in your community
Reimbursement for tuition, certifications, or professional memberships
Opportunities for professional growth through career coaching, job shadowing, peer mentoring, and company-wide trainings
Corporate discounts
Recognition for your years of services
Wellness initiatives
Company
InMotion Hosting
InMotion Hosting provides fast and reliable website hosting. All backed by 24/7/365 customer support and a 90-day money-back guarantee.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sunil Saxena
Exec VP and Co-Founder
R
Raymond Meyers
Chief Administrative Officer & Chief Financial Officer
Recent News
PCMag Australia
2024-11-16
2024-11-04
2024-05-23
Company data provided by crunchbase
