200+ applicants

Company

Iterable · 1 day ago

Technical Support Specialist

United States

Full-time

Remote

Entry Level

$62K/yr - $96K/yr

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Artificial Intelligence (AI)Marketing

H1B Sponsor Likely

Insider Connection @Iterable

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Responsibilities

Become an Iterable product expert

Answer customer questions over email, live chat, Zendesk and phone

Categorize customer inquiries

Write and update support articles

Escalate issues to Customer Success Managers and the Engineering team

Deliver excellent customer service to delight Iterable customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical problem solvingSaaS productsZendeskJIRAAPIsHTMLCSSJavaScriptEmail platformsPush platformsSMS platformsDigital marketing

Required

Demonstrated ability to solve technical problems

Desire to teach new customers about the platform

Ability to answer product and technical questions

Passion for startups, software, and SaaS products

Candidates for this role must be located in the PST time zone (US)

Preferred

Previous experience in a B2B technical support role at a SaaS company

Experience with email, push or SMS platforms

Experience with JIRA or Zendesk or similar tools

Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks

Benefits

Paid parental leave

Competitive salaries, meaningful equity, & 401(k) plan

Medical, dental, vision, & life insurance

Balance Days (additional paid holidays)

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Company

Iterable

Glassdoor

3.5

SaaS, AI-Powered, Customer Communication Platform, Cross-Channel Marketing Platform

Founded in 2013

San Francisco, California, USA

501-1,000 employees

https://www.iterable.com/

H1B Sponsorship

Iterable has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (22)

2021 (13)

2020 (5)