Warner Pacific Insurance Services · 4 hours ago

Technical Trainer - REMOTE

Westlake Village, CA

Full-time

Remote

Mid, Senior Level

$100K/yr - $120K/yr

5+ years exp

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Responsibilities

Meet with SME’s across teams and levels within the organization to identify training needs and create innovative training solutions.

Develop innovative learning strategies incorporating the goals of stakeholders.

Design educational content utilizing various modalities and software (PowerPoint, Articulate 360, etc.)

Deploy educational content through the identified route (LMS, instructor-led, and virtual instructor-led).

Assess training success and impact with the goal of improvement on future iterations.

Partner with high-growth teams to gain a deep understanding of the organization's trajectory and potential future education needs for its employees.

Create enthusiasm amongst employees for new technology and operational changes.

Develop and manage a post-training feedback loop to understand and incorporate information provided by learners, stakeholders, and SMEs.

Qualification

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Technical TrainingArticulate 360CamtasiaSalesforceSlackMicrosoft Office 365Adult Learning TheoryADDIE ModelInstructional Design

Required

5+ years of experience in the learning and development space with an emphasis on the implementation of new software, operational processes, and organizational changes.

Experience using educational authoring tools such as Articulate 360 and Camtasia.

History demonstrates successful behavioral outcomes when introducing new technology or concepts around systems such as Salesforce, Slack, Microsoft Office 365 or other enterprise software.

An understanding of Adult Learning Theory and the ADDIE model.

Excellent communication skills that support building strong relationships across the organization.

Ability to synthesize and extract necessary information about new technology and processes to present novice learners with digestible training.