IT Concepts, Inc ยท 1 day ago
Technical Writer (ESOM)
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Provide technical writing support to include creating, editing, standardizing and error-free, publishable content.
Develop templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat.
Use Microsoft Visio to create complex workflow diagrams and process models, as well as lead process owners in developing documentation for OIT work products and maintain SharePoint workflow processes integrated with Microsoft Outlook.
Provide support with meeting facilitation, note-taking, ensuring Section 508 compliance, and developing reports using PowerBI.
Analyze IT business and information processes to identify risks and opportunities for increased efficiencies and provide recommendations to improve OIT business processes.
Prepare various business agreements such as SLAs, rough order of magnitude (ROM) estimates, and records maintenance.
Monitor agreements, research variances, and document revised projections with customers, vendors, and peer organizations.
Respond to customer inquiries regarding business-related matters, gather data for annual business planning, and provide timely updates on the status of assigned tasks.
Work on special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses.
Prepare business cases for IT solutions, present findings and recommendations to various audiences, and use the standard OIT change management system for managing assignments and work products.
Prepare an Annual Documentation and Process Improvement Report on communications effectiveness, business process optimizations, and documentation updates.
Qualification
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Required
Associates or 2 years of Technical School - in computer science, electronics engineering or other engineering or technical discipline
2+ years of relevant Experience
4 years of additional relevant experience may be substituted for education
Possess effective verbal and written communication skills
Has excellent organizational skills and attention to detail
Ability to work collaboratively with other team members and the project manager to determine delivery of the customer's priorities
Ability to synthesize and analyze data, across different functions, multiple systems, internal and external sources
Advanced understanding of MS project, MS PowerPoint, MS Excel, SharePoint
US Citizen or Green card holder
Willing and able to get a Public Trust Suitability clearance
Benefits
Paid time off
Healthcare benefits
Supplemental benefits
401k including an employer match
Education reimbursement for certifications, degrees, or professional development
Flexibility for you to take a course, complete a certification, or other professional growth and networking
Funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
Company
IT Concepts, Inc
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Pinakin Patel
Chief Executive Officer
Thomas Swerdzewski SHRM-SCP
Chief Operating Officer
Company data provided by crunchbase
