Global Payments Inc. · 3 hours ago

Technical Writer - Remote

Tempe, AZ

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Research and interview business and technical subject matter experts (SMEs) to generate original product and solution-based technical content for our clients.

Collaborate with development team to create and streamline functionality and develop user-friendly educational content and reference material to illustrate how clients will benefit from the enhancement or solution.

May test and validate entry-level products and services from the user's perspective by accessing the online test application during the planning phase. Work through scenarios to anticipate what problems a typical user would face and determine what is applicable when developing procedures and solutions.

Create, assimilate, and convey business and technical material and basic concepts in a concise, effective manner and easily understood formats including tables, graphics, scenarios, bulleted lists, videos or animated graphics.

Present draft business and technical material to users, gather input and suggestions for improvement. Research gaps with SMEs, and provide detailed business, technical and creative edit and solutions for final content.

Provide persuasion through consultative-focused writing and interaction with users to explain how best practices and new enhancements will benefit them.

Assist with the customization of entry-level interactive training content from source material including adding scenarios, assessments and workflows.

Manage entry-level multiple projects, resources and timelines. Report on the status of assignments.

Qualification

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Technical WritingMicrosoft OfficeProject ManagementDesktop PublishingUser Perspective TestingCollaboration Skills