Appgate · 21 hours ago
Technical Writer
United States
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesCloud SecurityCyber Security
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Responsibilities
Create and Maintain Documentation : Develop and update high-quality documentation, including installation guides, user manuals, release notes, API documentation, knowledge base articles, and troubleshooting guides related to ZTNA products and services.
Collaborate with Cross-Functional Teams : Work with product managers, engineers, and subject matter experts to understand product features, network security technologies, and industry trends. Use this knowledge to produce relevant and accurate content.
Ensure Clarity and Consistency : Write documentation that is clear, concise, and easily understandable for a diverse audience, ranging from technical network administrators to non-technical business decision-makers.
Review and Edit Content : Review documentation for accuracy, completeness, and consistency. Ensure that all content is aligned with company standards and style guides.
User-Centered Content Development : Develop content with a focus on usability, ensuring it meets the needs of end users by providing clear instructions and troubleshooting solutions for different ZTNA use cases.
Conduct Research : Stay up to date with Zero Trust security models, ZTNA features, and industry best practices. Use this research to ensure documentation reflects the latest trends and technologies.
Manage Documentation Projects : Plan, prioritize, and deliver documentation projects according to product development cycles and release schedules.
Qualification
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Required
Bachelor’s degree in Technical Communication, Computer Science, Information Technology, or a related field.
3+ years of experience in technical writing, particularly in network security, cloud computing, or IT infrastructure
Proven experience writing documentation for software products, preferably related to network security or Zero Trust technologies
Familiarity with Zero Trust Network Access (ZTNA) principles and architecture
Knowledge of networking protocols, security models, firewalls, VPNs, identity and access management (IAM), and related technologies
Understanding of cloud environments (AWS, Azure, GCP, etc) and hybrid IT infrastructures
Excellent writing, editing, and proofreading skills
Ability to distill complex technical concepts into clear, concise language suitable for various audiences
Strong collaboration skills and ability to work effectively in cross-functional teams
Company
Appgate
AppGate develops and provides cloud and hybrid-ready security and analytics products and services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kurt Glazemakers
Chief Technology Officer
Jeffrey Nord
Senior Vice President of Operations
Recent News
South Florida Business Journal
2024-11-28
2024-05-06
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