BDR Solutions LLC ยท 1 day ago
Technical Writer
United States
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesCloud ComputingCyber Security
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @BDR Solutions LLC
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Responsibilities
Develops, establishes, and maintains policies, processes, and procedures.
Collaborate with individuals from various internal functional areas within the team to generate and review new equipment, processing, set-up and operational documents within agreed upon timelines.
Interview subject matter experts/IT Specialist to obtain details to accurately capture content material.
Work closely with the client's staff and Engineering Team to develop and write content on the use of different technical equipment, computer systems, operating systems, software applications, etc.
Communicate to the client and technical team in order to understand various technical aspects before writing about certain technical subjects.
Review technical documents and make changes in the existing technical documents to update these as per the latest technical information.
Research and translate technical information for non-technical and technical users.
Originate, revise and maintain internal and external Standard Operating Procedures SOPs. Recommends and conducts document formatting and reduce the complexity of existing internal SOPs.
Adhere to the deadlines given by the client and ensure good quality content.
Provides expertise and guidance in interpreting governmental regulations, agency guidelines, and internal higher-level policies to assure compliance.
Participates in all client related Information technology projects.
Document, update and close tickets according to the service level agreements.
Qualification
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Required
Bachelor's degree in Information Technology or a closely related field
3+ years of experience in technical writing on complex and large-enterprise infrastructure environment
Active Secret Clearance
Must have an HDI Customer Service Representative certification
Experience with technical applications/tools and image-capturing tools (Ex. SnagIt, and/or Adobe Framemaker)
Knowledge and familiarity of ITIL processes
Experience in creating documentation as it relates with computer operating systems, networks, storage, infrastructure hardware, and data center
Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint), Vision, and Adobe Acrobat.
Experience working with project teams and engineering staff to develop course content.
Experience coordinating training programs with customers including defining the scope and content of training programs and scheduling training courses.
Solid knowledge of technical writing standards, documentation process, and system/software engineering process
Must obtain HDI Customer Service Representative certification
U.S Citizenship is required
Preferred
Military Veterans are highly encouraged to apply
Company
BDR Solutions LLC
BDR Solutions delivers IT expertise and solutions that improve American lives through the modernization of government systems for health benefits, social services, and disaster relief.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bob Rowe
Founder
Recent News
Company data provided by crunchbase
