35 applicantsPosted by Agency

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Company

Vertisystem · 13 hours ago

Technical Writer

United States

Contract

Remote

Mid Level

$0/hr - $70/hr

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Cloud ComputingInformation Technology

Hiring Manager

Pravin S (Kevin)

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Responsibilities

Become an expert on Client writing guidelines, documentation best practices and our knowledge management systems (KMS).

Ensure documentation is organized, consistent, succinct and follows best practices.

Research and learn Client products and support processes.

Work directly on, or partner closely with internal teams to:

Audit existing content and assess overall documentation needs.

Create documentation project plans and timelines.

Copyedit and/or write documentation.

Consolidate and organize documentation within the KMS.

Build inclusive, collaborative relationships with all stakeholders, positioning yourself as a knowledgeable and trusted advisor.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Editing skillsProject managementTechnical writingKnowledge Management SystemsStakeholder managementContent creationGraphic designInstructional designAd tech knowledgeCross-functional collaborationCustomer-focused mindset

Required

Become an expert on Client writing guidelines, documentation best practices and our knowledge management systems (KMS).

Ensure documentation is organized, consistent, succinct and follows best practices.

Research and learn Client products and support processes.

Work directly on, or partner closely with internal teams to audit existing content and assess overall documentation needs.

Create documentation project plans and timelines.

Copyedit and/or write documentation.

Consolidate and organize documentation within the KMS.

Build inclusive, collaborative relationships with all stakeholders, positioning yourself as a knowledgeable and trusted advisor.

Project management skills: stakeholder management, time management, prioritization.

Excellent editing and English grammar skills with a keen eye for detail.

Extensive experience with the research, writing and management of technical content for internal teams across a variety of topics (API/developer, policy, product, tools and processes).

Comfortable with technology and learning new tools.

Experience working with, or creating content for technical support teams.

Familiarity with managing a KMS as an admin.

Ability to guide others and collaborate cross-functionally with stakeholders at all levels in an organization.

A global and customer-focused mindset: Ability to keep the learner experience front-and-center and considerate of all cultures/regions.

You’re able to share examples of your technical writing.