Be an early applicantLess than 25 applicants

Company

Zoom · 5 hours ago

Technical Writer

Colorado, United States

Full-time

Remote

Mid Level

$77K/yr - $186K/yr

3+ years exp

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CollaborationInformation Technology

H1B Sponsor Likely

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Responsibilities

Creating, updating, and maintaining technical documentation required for service delivery teams, including architectural considerations, deployment guides, configuration instructions, troubleshooting steps, and knowledge bases.

Developing and maintaining Standard Operating Procedures (SOPs) and best practice documents for teams. Create playbooks to streamline recurring processes and improve service consistency.

Editing and proofreading documents provided by engineers, consultants, or other SMEs to ensure professionalism and clarity. Ensure compliance with organizational templates, branding, and style guidelines.

Collaborating with Solutions Engineering, Product Management, and Engineering to understand product capabilities, limitations, best practices, and key considerations for communicating with Zoom customers.

Breaking down highly technical concepts into explainable combinations of written text and supporting visuals. Ensure documentation adheres to industry standards, best practices, and internal style guides.

Identifying opportunities for improving documentation processes and content quality. Implement feedback from clients and stakeholders to optimize documentation and delivery practices. Help scale the team through new ideas for content and processes.

Using technical writing tools and content authoring platforms effectively. Familiarity with APIs, software deployment tools, or product management platforms to document technical workflows.

Assessing and prioritizing incoming requests, coordinate efforts between Service Delivery, Engineering, Product Management, Sales, and Marketing functions to maximize impact and reduce duplication of work.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service DeliveryTechnical WritingZoom Products DeploymentAILLMsTelephony SystemsContact CenterAPIsSaaS CollaborationContent Authoring Tools

Required

3+ years in a Technical Writing, Service Delivery, Technical Sales Enablement field

Experience with deployment of Zoom products and platform offerings

Have good analytical and problem-solving skills, self-motivated, personable, with great attention to detail

Experience with professional services, system integrators, or business consulting

Experience with AI, LLMs, telephony systems, contact center, and APIs

Have SaaS Collaboration experience

Benefits

Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Company

Zoom

Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.

Founded in 2011

San Jose, California, USA

5,001-10,000 employees

http://zoom.us

H1B Sponsorship

Zoom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (125)

2022 (252)

2021 (103)

2020 (43)