Worldpay · 9 hours ago
Technical Writer II - Developer Docs & APIs
Cincinnati, OH
Full-time
Remote
Mid Level
$65K/yr - $107K/yr
3+ years exp
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Responsibilities
Work closely with cross-functional teams, including software developers and product managers, to gather information and understand complex technical concepts for effective documentation
Organize and maintain a centralized repository for all documentation, ensuring version control, accessibility, and ease of navigation
Continuously improve documentation processes, tools, and practices to streamline content creation and maintenance, with alignment on industry trends, technologies, and best practices in technical writing
Conduct research, gather requirements, and stay up to date with the latest software features and updates to deliver accurate and relevant documentation
Participate in usability testing and provide feedback to enhance the user experience of our applications and documentation
Ensure that API documentation adheres to the company's brand and style guidelines, is user-friendly, and follows industry best practices
Work closely with product managers and subject matter experts to understand the API's functionality, use cases, and target audience
Organize and structure the API documentation, keep the API documentation up to date with the latest API releases, changes, and improvements
Passionate about keeping documentation cohesive and organized to help execute our content strategy
Interested in coding. Though this role won't involve programming, you will be working with a lot of templating tools, tailored to engineers
Work with other technical writers across teams to help adopt and implement best practice guidelines and working agreements to accomplish consistency while allowing for self-service
Qualification
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Required
3+ years of relevant experience writing and leading technical documentation for developers.
Exceptional writing and editing skills. You can write technical documentation in a readable way, and write compelling articles to drive engagement.
Experience with HTML, CSS, VS Code, Git, Postman and Markdown.
Good understanding of RESTful APIs and web applications, including JSON, XML, Swagger/OAS, YAML and related technologies.
Amazing interpersonal communication. You can build relationships quickly and find successful outcomes across teams.
Strategic thinker that can identify opportunities in our content strategy, execute new initiatives, and then measure their success.
Strong team player, comfortable collaborating with and coordinating the efforts of cross-functional colleagues.
Highly self-motivated with a strong will to win, ability to take ownership and desire to drive for optimal business results.
Ability to operate independently and manage multiple projects simultaneously, under the supervision of Senior Technical Writers / Product Managers.
Ability to adapt to and embrace frequent change with a positive attitude.
A self-starter with a can-do attitude who can operate with minimal direct/daily supervision.
Preferred
Bonus if you have experience with APIs as a developer.
Benefits
Time to support charities and give back to your community.
Parental leave policy.
Global recognition platform.
Virgin Pulse access.
Global employee assistance program.
Company
Worldpay
Worldpay provides electronic payment and banking services.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-06Acquired· undefined
2015-10-13IPO· undefined
Leadership Team
Kevin Hennessy
VP, Strategic Solutions
Patrick Keaney
Business Development Manager
Recent News
Paypers
2024-11-19
Google Patent
2024-11-06
Company data provided by crunchbase
