170 applicants

Company

Verizon · 8 hours ago

Telecom Account Services Supervisor

Brooklyn, NY

Full-time

Remote

Mid, Senior Level

$85K/yr - $157K/yr

4+ years exp

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Communications InfrastructureInformation Technology

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Supervise a team of associates to ensure customer’s order requests and billing inquiries/claims are processed accurately and timely.

Provide developmental coaching to associates by assessing ongoing performance, providing feedback and training as required, and taking appropriate corrective actions to support associates in achieving their objectives.

Perform quality work reviews to provide performance feedback.

Conduct side by side observation reviews and provide coaching/mentoring.

Ensure Associate appraisals are aligned with corporate standards.

Set clear expectations, drive performance, deliver results, provide support, and eliminate obstacles while fostering a professional culture amongst the team.

Know, understand and be able to articulate your team’s performance, determine drivers and action plans for improvement.

Promote inclusion, innovation and employee development.

Conduct weekly/monthly team meetings, daily touch base meetings, one on one discussions.

Encourage teamwork and collaboration.

Provide guidance and assistance in the resolution of escalated issues.

Foster ethics by creating a safe, ethical and inclusive environment ensuring accountability to the Verizon Credo, Verizon Codes of Business Conduct and all applicable standards, practices and guidelines.

Partner with Union Representation to foster good relations, hear and resolve grievances and ensure all contractual requirements are met for both Verizon and the Union. Partner with Human Resources as needed to support department or corporate needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Performance AssessmentTelecom KnowledgeMicrosoft Office Suite

Required

Four or more years of work experience leading a team.

Four or more years of relevant work experience leading a team.

Four or more years of experience in a fast paced, deadline driven, customer facing leadership role.

Four or more years of experience managing a team, assigning and managing team workload, setting priorities, allocating resources, and overcoming challenges to ensure delivery.

Four or more years of experience assessing employee performance, holding employees accountable, taking appropriate corrective actions, and training and providing ongoing direction and feedback to team members.

The ability to work outside of normal business hours, including some weekends and holidays.

Preferred

Six or more years of management and/or leadership experience.

Six or more years of customer service, leadership and team interaction skills.

Organizational, analytical, written, and oral communication skills.

Time and people management and problem-solving skills.

Ability to be self-motivated, learn quickly and adapt rapidly to transformation.

Ability to communicate with front line employees and customers.

Ability to use good judgment, make independent decisions and proactively problem solve.

Capability of performing comfortably in a fast-paced, deadline-oriented work environment.

Ability to work as a team member, as well as independently.

Knowledge of Telecom products and services.

Proficient in Microsoft office suite with an emphasis on Excel.

Benefits

Health and wellness benefits

Short term incentives

401(k) Savings Plan

Stock incentive programs

Paid time off

Parental leave

Adoption assistance

Tuition assistance

Other incentives

Company

Verizon

Glassdoor

3.8

Verizon is a broadband and telecommunications company that provides information and entertainment services.

Founded in 1983

New York, New York, USA

10,001+ employees

https://www.verizon.com

H1B Sponsorship

Verizon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (4)

2021 (9)

2020 (6)