Be an early applicantLess than 25 applicants

Company

Verizon · 3 hours ago

Telecom Account Services Supervisor

Brooklyn, NY

Full-time

Remote

Mid Level

$85K/yr - $157K/yr

4+ years exp

Maximize your interview chances

Communications InfrastructureInformation Technology

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Verizon

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Supervise a team of associates to ensure customer’s order requests and billing inquiries/claims are processed accurately and timely.

Provide developmental coaching to associates by assessing ongoing performance, providing feedback and training as required, and taking appropriate corrective actions to support associates in achieving their objectives.

Perform quality work reviews to provide performance feedback.

Conduct side by side observation reviews and provide coaching/mentoring

Ensure Associate appraisals are aligned with corporate standards.

Set clear expectations, drive performance, deliver results, provide support, and eliminate obstacles while fostering a professional culture amongst the team.

Know, understand and be able to articulate your teams performance, determine drivers and action plans for improvement

Promote inclusion, innovation and employee development

Conduct weekly/monthly team meetings, daily touch base meetings, one on one discussions.

Encourage teamwork and collaboration

Provide guidance and assistance in the resolution of escalated issues.

Foster ethics by creating a safe, ethical and inclusive environment ensuring accountability to the Verizon Credo, Verizon Codes of Business Conduct and all applicable standards, practices and guidelines.

Partner with Union Representation to foster good relations, hear and resolve grievances and ensure all contractual requirements are met for both Verizon and the Union. Partner with Human Resources as needed to support department or corporate needs.

Access over 50 internal systems to view and manage the work.

Partner with supporting organizations ie, Employee Assist Program, Labor, HR, Test Bureaus, Dispatch Organizations, IT Support.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Telecommunications account servicesCustomer-facing experienceUnion employee managementMicrosoft Office SuiteTelecom products knowledge

Required

Four or more years of work experience.

Four or more years of relevant work experience as a people leader in an account services environment

Four or more years of experience supervising telecommunications account services reps

Experience managing a high performing team in a deadline driven and fast paced environment

Experience in a customer-facing role

Experience solving customer and employee needs, problems, and questions quickly and creatively

Be located within commutable distance to the Verizon office in Brooklyn, New York

Preferred

A Degree

Six or more years of leading people on high performing teams

Six or more years of experience in a customer facing account services role.

Experience managing union employees

Experience with collective bargaining agreements, labor relations and negotiating with labor unions

Excellent organizational, analytical, written, and oral communication skills

Outstanding time and people management and problem-solving skills.

Ability to use good judgment, make independent decisions and proactively problem solve.

Capable of performing comfortably in a fast-paced, deadline-oriented work environment.

Ability to work as a team member, as well as independently.

Knowledge of Telecom products and services.

Proficient in Microsoft office suite with an emphasis on Excel.

High level of energy to lead an associate team in achieving optimal success

Ability to be self-motivated, learn quickly and adapt rapidly to transformation

Ability to communicate with front line employees and customers

Benefits

Health and wellness benefits

Short term incentives

401(k) Savings Plan

Stock incentive programs

Paid time off

Parental leave

Adoption assistance

Tuition assistance

Other incentives

Company

Verizon

Glassdoor

3.8

Verizon is a broadband and telecommunications company that provides information and entertainment services.

Founded in 1983

New York, New York, USA

10,001+ employees

https://www.verizon.com

H1B Sponsorship

Verizon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (4)

2021 (9)

2020 (6)