Be an early applicantLess than 25 applicants

Company

Humana · 4 hours ago

Telecomm/Voice Administrator

United States

Full-time

Remote

Entry Level

$67K/yr - $91K/yr

5+ years exp

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Health CareHealth Insurance

H1B Sponsor Likely

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Responsibilities

Maintain an in-depth knowledge of telecommunications systems and equipment, aligning with the latest industry standards and technological advancements.

Manage and process requests related to modifications in telephony systems, ensuring these changes meet user needs while minimizing system disruptions.

Understand the overarching departmental, segment, and organizational strategies. Recognize how these strategies interlink with your responsibilities and contribute to broader company objectives.

Exhibit confidence in making decisions about work methods, especially in occasionally ambiguous situations. Operate with minimal supervision but be receptive to guidance when offered.

Adhere to established guidelines and procedures to maintain consistency and reliability in operations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Telecommunications systemsVoice communication systemsAvayaGenesys CloudServiceNowIT support experience

Required

Less than 5 years of experience in an IT / Telecommunications support role, preferably with direct experience interacting with voice communication systems.

Experience in an IT support role, preferably with direct experience interacting with voice communication systems.

Experience with voice communication systems such as Avaya, Genesys Cloud, or ServiceNow

Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree

Knowledge and understanding of technical aspects of telecom systems and vendor capabilities

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred

Previous experience as a Telecom/Voice administrator

Excellent verbal and written communication skills to interact effectively with team members and other stakeholders/customers

Strong analytical abilities to solve complex technical problems.

Ability to work collaboratively in a team environment.

Benefits

Medical, dental and vision benefits

401(k) retirement savings plan

Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)

Short-term and long-term disability

Life insurance

Company

Humana

Glassdoor

3.8

Humana is a health insurance provider for individuals, families, and businesses.

Founded in 1964

Louisville, Kentucky, USA

10001+ employees

http://www.humana.com

H1B Sponsorship

Humana has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (217)

2022 (257)

2021 (258)

2020 (107)