FirstBank · 3 weeks ago

Teller

Dickson, TN

Full-time

Onsite

Entry Level

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Responsibilities

Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.

Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.

Demonstrate knowledge of available products and services, and educate customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.

Recognize customer needs and refer customers to appropriate bank partner(s) for crosssell or service opportunities.

Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.

Provide consistent, distinctive service to all customers when delivering the FirstBank service experience.

Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.

Regular and reliable attendance.

Perform other duties as assigned.

Qualification

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Basic computer skillsBasic math skillsBanking regulatory complianceCash handling proceduresCustomer service skills

Required

Basic computer and math skills required

High school diploma or the equivalent required

Less than two years of experience

Must be bonded within first six months of employment

Company

FirstBank

FirstBank, a wholly owned subsidiary of FB Financial Corporation (NYSE: FBK), has approximately $12.54 billion in total assets, ranking it in the top 3% of all U.S.

Founded in 1906