Humble Bundle · 7 hours ago

Temporary Director, eCommerce

United States

Full-time

Remote

Director/Executive

$80/hr - $100/hr

8+ years exp

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Responsibilities

Overseeing the key metrics around our end-to-end customer journey, along with continuous improvement in operational efficiency, defining a clear internal working pipeline delivering content seamlessly to our customers

Leading key inventory management, tackling our biggest customer pain point of key outages, through new processes and tool improvements.

Build and lead a high-performing eCommerce team, fostering a culture of collaboration, innovation, and continuous improvement.

Modernizing our fraud and payment processes to allow for growth, better customer experience, while ensuring we stay within risk parameters.

Prioritize pain points and collaborate with Business Development team to improve onboarding of new partners, new content, and charities as it relates to product needs, business impact, and customer benefits.

Prioritize urgent business issues that impact revenue and operational costs for the Engineering and Product teams to address

Leverages analytics to build the benefits case for new projects, conducting market research, reviewing customer feedback channels, tracking customer funnels, and coordinating with Business Development.

Support executive leadership in evaluating new projects with business impact, product analysis, process optimization, and operational improvements.

Provides input to UX design briefs and reviews for Humble customer-facing product experiences.

Oversee relationships with third-party vendors, platforms, and partners to drive efficiency and scale in our eCommerce operations.

Stay current on eCommerce trends, tools, and technology developments, using this knowledge to ensure our platforms remain competitive and innovative.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ECommerce experienceDigital content monetizationData analysisLeadership experienceECommerce analytics toolsWeb technologiesPayment platformsCustomer-centric mindsetPC video games knowledge