University of California Office of the President · 12 hours ago
TEMPORARY PROJECT POLICY ANALYST 3 - EMPLOYEE RELATIONS
Oakland, CA
Full-time
Remote
Entry, Mid Level
$34.77/hr - $48.28/hr
2+ years exp
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Responsibilities
Case Workflow Tracking and Management: Collaborate with Systemwide Employee Relations (SWER) staff to track and manage the case workflow for formal employee appeals and complaints, ensuring timely resolution
Central Point of Contact: Serve as the primary coordinator, managing multiple tasks and synchronizing case flow to ensure efficiency
Case Intake & Data Entry: Perform intake for specific case types, ensuring accurate data entry into iSight or other required systems
Case Coordination & Collaboration: Coordinate case logistics as needed with other case management partners, for tracking and management purposes
Case Record Updates: Ensure timely and accurate updates to case records in the appropriate systems
System Expertise: Continuously develop proficiency in the iSight case management system for efficient case handling and data management
Case Acknowledgment & Communication: Acknowledge incoming cases and maintain professional, timely communication with all parties involved
Case Tracking & Status Updates: Track case status at each stage, keeping SWER informed of communications, requests, and progress between UCOP and locations
Confidentiality Compliance: Maintain strict confidentiality standards and safeguard sensitive case information in accordance with relevant policies and legal requirements
Prioritization & Escalation: Prioritize and triage incoming matters, collaborating with subject matter experts or escalating to leadership as needed to ensure alignment and support
Case Tracking Systems: Create and maintain case tracking systems in SmartSheet or other tools to support case management
Template Creation: Develop and maintain templates for recurring tasks, forms, and documents to standardize processes
Data Management & Reporting: Perform data entry, updates, and analysis across various systems, generating detailed reports as required
Document Organization: Organize case materials, files, and communications to support efficient operations and easy access to information
Electronic Document Management: Manage documents across department systems, including SharePoint, NetDocs, SmartSheet, and others
Operational Support: Provide back-up support for operational tasks, including:
Business systems support including Concur/Connexxus, Box, SharePoint, SmartSheet, U:drive, etc.
Signature routing via DocuSign as needed, ensuring that proper content and format guidelines are followed
Monitor and manage department email accounts, adhering to department protocols
Meeting and event support (in-person, online, hybrid) including scheduling, agendas, notes, and logistics
General office support as needed
Qualification
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Required
Two years related experience
Strong proficiency in common computer applications and productivity tools including web-based applications and systems
Strong communication and interpersonal skills to communicate effectively, both verbally and in writing
Comfortable working with multiple teams, including leadership, SMEs, and cross-functional stakeholders
Skilled in managing multiple tasks, prioritizing urgent matters, and meeting deadlines in a fast-paced environment
Strong ability to maintain accuracy in data entry, case record updates, and report generation
Ability to develop templates and streamline processes for efficiency and consistency
Ability to handle sensitive information with discretion, ensuring compliance with privacy and confidentiality standards
Detail oriented
Bachelor's degree in related area and/or equivalent experience/training
Preferred
Background in employee relations, labor relations or human resources
Knowledge of case management and business systems (e.g., iSight, SharePoint, SmartSheet, NetDocs)
Training in case management, legal documentation, or business systems management
Familiar with labor law, employment policies and regulations
Data system development and implementation experience
Company
University of California Office of the President
The Office of the President is the system wide headquarters of the University of California, managing its fiscal and business operations, and supporting the academic and research missions across its campuses, labs and medical centers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cora Han
Chief Health Data Officer, UC Health
Recent News
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2023-11-19
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