Softthink Solutions · 16 hours ago

Tier 1 Helpdesk Engineer

Washington, DC

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Serve as the first point of contact for end-users, providing technical support and resolving IT-related issues.

Troubleshoot and resolve hardware, software, and network-related problems efficiently.

Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.

Collaborate with application developers, engineers, and other stakeholders to identify and resolve complex technical issues.

Provide training and guidance to end-users on best practices for utilizing IT systems and tools.

Ensure all support requests are handled within defined service-level agreements (SLAs).

Develop and update technical documentation, FAQs, and user guides.

Stay updated on emerging technologies, tools, and methodologies to enhance support services.

Qualification

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Help Desk SupportTechnical SupportTicketing Systems