Tech Impact ยท 1 day ago
Tier 1 Service Desk Engineer - Remote
USA
Full-time
Remote
Entry Level
Maximize your interview chancesNon-profit Organization Management
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Responsibilities
Provide end-user technical support to all clients via phone and email.
Troubleshoot a wide variety of technical issues.
Perform basic system administration functions such as user creation and password resets.
Escalate issues quickly and efficiently in accordance with Tech Impact SLAs
Provide proactive maintenance on client workstations as directed.
Respond to customer issues and challenges without manager supervision.
Maintain strong customer service skills when dealing with clients.
Advise Account Management of client support or reoccurring technical issues.
Qualification
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Required
Provide end-user technical support to all clients via phone and email.
Troubleshoot a wide variety of technical issues.
Perform basic system administration functions such as user creation and password resets.
Escalate issues quickly and efficiently in accordance with Tech Impact SLAs.
Provide proactive maintenance on client workstations as directed.
Respond to customer issues and challenges without manager supervision.
Maintain strong customer service skills when dealing with clients.
Advise Account Management of client support or reoccurring technical issues.
Excellent customer service skills.
Excellent troubleshooting techniques.
Excellent communication skills, including the ability to translate technical information to non-technical users.
Effective analytical and creative problem-solving skills.
Strong organizational skills and keen attention to detail.
Ability to work well in a team environment, handle pressure and multiple projects simultaneously, and to manage work under tight deadlines.
Must be flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork.
Preferred
Experience in cloud-based technology such as Office 365 is a plus.
Must have access to a car at short notice, depending on location.
Sense of humor
Benefits
We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
Paid Time Off - 15 days accrued in the first year.
11 Paid Holidays.
IRA Matches up to 3% of gross salary.
Employer-paid life insurance benefit.
Company
Tech Impact
Tech Impact is a non profit supporting technology learning in local communities.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Francis Johnson
Chief Technology Officer
Donnique Bell
Chief Impact Officer
Recent News
Company data provided by crunchbase
