PerfectServe · 7 hours ago

Tier 1 Support Specialist (Remote - Customer Service)

Knoxville, TN

Full-time

Remote

Entry Level

$19/hr - $19/hr

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Health CareHospital

Growth Opportunities

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Responsibilities

Field incoming client communications via phone, chat, and our online customer portal

Help end-users administer their PerfectServe applications

Train end users on how best to use PerfectServe's phone, mobile, and web applications

Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue

Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe's end users

Build and revise new user accounts based on established standards and best practices

Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues

Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service SkillsApplication ManagementEnd-User TrainingWeb Interface AssistanceMobile Interface AssistanceApplication BuildsApplication RevisionsClient CommunicationHigh-Speed Internet AccessCompeting Task Prioritization