27 applicants

Company

Original Job Post

Bank of America · 2 days ago

Tier-1 Technical Analyst, Network Event Management

Plano, TX

Full-time

Onsite

Entry, Mid Level

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Responsibilities

Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services

Identify service impact, interpret monitors, dashboards, traffic captures, and logs using: Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon, Cisco Nexus / ACI, Arista CloudVision, VMware vSphere

React to the failure according to business impact, and communicates with management and technical escalation

Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed

Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled

Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.

Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership

Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain

Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members

Opens triage bridge lines and updates bridge boards, engaging teams as required

Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies

Owns event management and fulfilment items such as password resets and reporting requests

Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible

Writes and maintains documentation such as scripts and instructions and supports change activities

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Internet protocolsNetworksWanLanTcp/ipDnsUdpIpv4Ipv6BgpOsi layersTroubleshooting methodologiesNetwork automation toolsAligning actions to business impactService restoralColleagues collaborationSelf-starterOrganizedDetail oriented technical acumenAnalytical client interfacing communicationDemonstrates ownershipFlexible approachJIRAConfluenceAgile frameworkSCRUMIndustry certifications

Required

Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP

OSI layers 1-7

Basic understanding of troubleshooting methodologies for networking problems

Basic understanding of Network Automation tools and processes

Self-starter/self-directed, organized and detail oriented

Strong technical acumen and analytical skills

Excellent client interfacing skills

Good verbal and written communication skills

Experience aligning actions to business impact and service restoral

Demonstrates ownership: Is accountable and can hold others accountable (professionally)

Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Preferred

Experience in Networking-related disciplines within a design, implementation, or operations role

Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies

Relevant Industry certifications in Network Technologies

Cloud or Software Defined Networks knowledge and experience

Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision

Experience with SDWAN, preferred if on CloudGenix (Palo Alto)

Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development

Experience working in an Agile environment

Experience of working within Financial Services (Insurance, Banking, Investment banking)

Experience with other network technologies

Proxy/Threat Prevention, DDI, Load Balancing, and AAA

Benefits

Health Insurance

Company

Bank of America

Glassdoor

3.9

Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.

Founded in 2007

Charlotte, North Carolina, USA

10,001+ employees

https://www.bankofamerica.com

H1B Sponsorship

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2020 (930)