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Company

GTT · 17 hours ago

Tier 2 Engineer

Texas, United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Provide technical support and manage customer escalation at this level

Prioritize and respond to customer requests in timely manner

Own and troubleshoot network issues

Work collaboratively with both internal teams and third-party vendor support and engineering teams

Perform proactive monitoring of the core and edge network using various NMS tools

Mentoring of Tier 1 Techs and proactive learning of core network and customer services

Performance of any other ad-hoc duties as requested by GTT management

Produce technical support documentation and write incident reports as appropriate

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

TCP/IP networkingNetwork monitoring softwareJuniper/Cisco routingSwitchingJNCIACCNA certificationIPv4IPv6BGPISISOSPFMPLSEthernetDWDMSDHDark FiberDNSSNMPIPSecWindows operating systemsLinuxUNIXTechnical support experienceSLA-driven operation environmentMentoring skills

Required

High School Diploma/GED

3-5 or more years of relevant job experience in technical support role (i.e.: NOC, IT Helpdesk or Service Desk)

Experience with network monitoring software.

In depth knowledge of core TCP/IP networking skills, routing and switching (Juniper/Cisco)

Previous experience working in an SLA-driven operation environment (ideally ISP based)

Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec

Ability to multitask, prioritize and work in a pressured and sometimes stressful environment

Must be adaptable and flexible in dealing with a variety of people

Achieve certification and maintain required training levels

Ability to work on rotating shifts and/or on-call rotations

Preferred

JNCIA or CCNA certification or equivalent skill level developed through industry experience is preferred

Experience of shift work 24x7x365

Company

GTT

Glassdoor

3.5

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world.

Founded in 1998

Mclean, Virginia, USA

1001-5000 employees