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Company

Peraton · 3 hours ago

Tier 2 Network Operations Center (NOC) Supervisor

United States

Full-time

Remote

Senior Level

$66K/yr - $106K/yr

6+ years exp

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Information TechnologyRobotics

Actively Hiring

No H1B

U.S. Citizen Only

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Responsibilities

Maintains and improve customer satisfaction by providing troubleshooting with ability to identify and report on routine issues.

Maintain integrated hardware and software solutions.

Adds or modifies hardware and software solution components to correct defects, improve performance, and incorporate additional capabilities.

Provides user and system administrator support, including knowledge transfer and troubleshooting.

Assists other systems support personnel assigned to the project as necessary.

Support continuous, innovative, and proactive operational Tier 1/2 Network performance monitoring and support.

Support effective and continuous NOC (24x7x365) network support to optimize network performance and utilization of network assets to promote a stable and secure network infrastructure providing high availability.

Support continuous global and all enclaves monitoring network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.

Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end-user's ability to communicate effectively with other users, servers, or devices on the network.

Perform system patching and compliance activities.

Lead and supervise fellow Tier 2 NOC technicians.

Plan, Schedule, and monitor Tier 2 NOC technicians' day to day activity to ensure efficient and productive work.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Network OperationsSystems AdministrationTier 2 SupportNetwork Monitoring ToolsCloud EnvironmentsScripting/AutomationWindows AdministrationLinux AdministrationITSM Ticketing SystemsLeadership ExperienceMentoring Skills

Required

Minimum of 6 years of experience.

U.S. citizenship with the ability to obtain and maintain a DHS Entry on Duty (EOD) clearance, which must be secured before the start date

Strong written and verbal communication skills to effectively document incidents, mentor team members, and interact with cross-functional teams

Minimum of 5 years of IT experience, with a focus on network operations, systems administration, and Tier 2 support

Previous supervisory or team leadership experience in a Network Operations Center (NOC) or a similar technical environment, with a track record of managing and mentoring a team

In-depth knowledge of network monitoring and troubleshooting tools (e.g., SolarWinds, Nagios, Splunk) and experience managing ITSM ticketing systems like ServiceNow and Atlassian JIRA

Hands-on experience with network and system administration in both Windows and Linux environments

Familiarity with cloud environments (AWS, AWS GovCloud, or similar) with a focus on cloud network performance monitoring

Proficiency in scripting or automation for system monitoring and reporting (e.g., Python, Ansible), which helps optimize response times and reduce manual workload in NOC operations

Ability to manage and troubleshoot complex network issues across all OSI layers, including transport and application layers, with expertise in identifying root causes and implementing corrective measures

Strong written and verbal communication skills to effectively document incidents, mentor team members, and interact with cross-functional teams

Availability and commitment to work in a telework environment free of distractions, with flexibility for on-call duties as needed in a 24x7x365 environment