Hello Heart · 14 hours ago
Tier 3 Support Engineer (Central or East)
Remote US
Full-time
Remote
Mid Level
$90K/yr - $110K/yr
3+ years exp
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Responsibilities
Become a product and technical expert acting as a knowledge source and point of contact for other Hello Heart teams, conducting triage and resolving production related issues
Assisting with bug fixes (Python scripting, pulling information from databases)
Troubleshooting logs (AWS/Kibana) and configuring files (JSON)
Finding user data and creating reports (SQL/MongoDB)
Qualification
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Required
Must be located in CST or EST time zone
Expected working hours: Monday - Friday / 8 AM - 5 PM EST
3+ years experience handling Tier 3 requests at enterprise level
Ability to read and understand code (e.g. Python, SQL)
Ability to troubleshoot and configure JSON files
Proven experience working with AWS ecosystem (S3, SQS)
Proven experience working with MongoDB and SQL-based database management system
Excellent analytics and investigation skills
Excellent written and verbal communication skills (across departments and technical literacy)
Company
Hello Heart
Hello Heart provides cardiovascular digital therapeutics to help people understand and improve their heart health using technology.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$138.2MKey Investors
StripesIVPKhosla Ventures
2022-05-02Series D· $70M
2021-05-26Series C· $45M
2019-07-30Series B· $12M
Leadership Team
Maayan Cohen
CEO & Co-Founder
Michal Gutman
CTO
Recent News
Company data provided by crunchbase
