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TekSynap ยท 2 days ago
Tier II Help Desk Specialist
Washington, DC
Full-time
Onsite
Mid Level
4+ years exp
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Insider Connection @TekSynap
Responsibilities
Works under general supervision.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Familiar with standard concepts, practices, and procedures within a particular field.
Relies on limited experience and judgment to plan and accomplish goals.
Qualification
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Required
Minimum of 4 years of experience in Information Technology or a related field.
AA degree in Computer Science, Information Technology or equivalent experience preferred.
Prior performance in a similar role within 6 months of the date of hire.
Apple workstation experience
Imaging and troubleshooting experience
Must be a U.S. Citizen
Must be able to successfully obtain a Public Trust
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K
Life Insurance
Short-term Disability
Long-term Disability
Vacation Time
Holidays
Company
TekSynap
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Kamran Jinnah
CEO
Lucas Narel
Chief Financial Officer
Recent News
Business Wire
2024-06-04
The Business Journals
2024-04-06
Washington Technology
2023-12-23
Company data provided by crunchbase
