CalNonprofits Insurance Services ยท 17 hours ago
TPA Services Manager
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Responsibilities
Main point of contact with clients for all inquiries, concerns, and guidance. Inform and educate clients and internal stakeholders on appropriate coverages, forms, contract requirements, and exclusions.
Manage staff and daily operations of the department.
Collaborate with internal and external parties to ensure clients needs are met.
Plan, prioritize and complete day-to-day workload utilizing agency procedures and systems
Evaluate, recommend, and implement software solutions to manage TPA services
The individual holding this position must be able to handle multiple tasks and prioritize effectively. The ability to complete tasks with accuracy, efficiency, and speed is important.
Qualification
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Required
3 + years of benefit experience
5 + years of management experience
Experience with Trust Administration
Technical skills are must, including knowledge of EDI and carrier feed set up and integration
Associate degree in Business Administration or equivalent experience
Proficiency in Microsoft Office365 applications (Outlook, Teams, Excel, Word, etc.)
Superior customer service skills
Excellent verbal and written communication
Preferred
Bilingual skills are a plus
Experience with working with or volunteering for nonprofits is a plus
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance