Assurant · 1 day ago

Trainer, Customer & Employee Succes Specialist

United States

Full-time

Remote

Entry, Mid Level

$22.61/hr - $37.32/hr

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Responsibilities

Collaborate with key stakeholders (Operations, Client Services, Learning & Development, Workforce Management, etc) to align & execute both new hire & tenured resource support requirements

Support training & development of new hires and promote a positive onboarding experience; Serves as a SME with new hires and nesting

Conduct soft skills & Customer Experience refresher training (as needed)

Act as a mentor to customer care specialists, team leads, and unit managers to support effective coaching & team member development

Assist in the training of new systems and procedures, enhancements, etc.

Identify key areas of opportunity based on quality audits, calibration analysis, customer/client feedback, etc.

Create or update “refresher” materials targeted to the specific areas of opportunity

Develop training materials, FAQ, & associate quick reference guides to support implementation of new processes & tools

Identify opportunities to enhance employee experience and success

Qualification

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CoachingInstructional DesignTraining DevelopmentPerformance AnalysisMaterial DevelopmentPC LiteracyCustomer Experience KnowledgeCompany Products Knowledge