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Company

Lifepoint Health® · 4 hours ago

Training and Quality Assurance Specialist, Remote Work

Denver, CO

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Responsible for leading new hire onboarding training sessions using the 90-Day onboarding document

Instruct and model the MGRI Culture, Mission, Vision and Values for future success of the company

Complete overview of all MGRI systems, providing instruction on locating and accessing required sites

Responsible for researching and creating continuing educational trainings for all Remote Care Team staff, based on current needs

Create and implement regularly scheduled Test Out evaluations with trainees, ensuring the current curriculum is relevant and accurate

Provide individualized training sessions as needed with employees

Create education and training content to be disseminated to the group and loaded onto SharePoint to enhance our training library

Assist the Remote Care Team Manager in the timecard approval process.

Review chart prep quality and team productivity and appropriately escalate issues to Remote Care Team Manager and/or AVP, Ambulatory Quality.

Monitor and analyze Athena release notes and recommend process improvements to Remote Care Team Leadership.

Communicate regularly with your manager to alert them of trends identified and recommended resolution

Regularly solicit feedback from trainees and leaders to ensure training program needs are being met

Keep on task to meet all required deadlines and timeframes for team needs

Perform all other duties as assigned by management

Maintains regular and predictable attendance.

Performs other essential duties as assigned.

Qualification

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AthenaMedical Assistant experienceTraining experienceSharePointExcelWordOutlookProcess documentation

Required

Minimum of one-year experience working in athena

3-5 years’ experience as a Medical Assistant in the practice setting

Excellent organizational, presentation and communication skills

Ability to work both independently and in a team environment

Experience serving in a training role

Computer Skills: Excel, Word, Outlook, athena

Excellent presentation, communication skills and ability to work well with different personality types.

Strong organizational skills.

Strong technical and computer skills (athenaNet Software, Excel, Outlook, SharePoint, Web).

Ability to disseminate Release Notes and provide updates as appropriate.

Ability to identify and resolve trends within your workflow.

Ability to create quality process documentation

Preferred

Bachelor's degree preferred or equivalent experience

Benefits

401k

Flexible PTO

Generous Employee illness benefit (EIB)

Medical

Dental

Vision

Tuition reimbursement

Employee Assistance Program

Company

Lifepoint Health®

Glassdoor

3.1

Lifepoint Health is a leading healthcare provider that serves patients, clinicians, communities and partner organizations across the healthcare continuum.

Founded in 1999

Brentwood, Tennessee, USA

1001-5000 employees