Pediatric Associates Family of Companies · 5 hours ago

Training Coordinator,PCC Operations

Plantation, FL

Full-time

Remote

Entry Level

2+ years exp

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Child CareHealth Care

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Responsibilities

Assists in the training and development of new Patient Contact Center Agents.

Assists the Patient Contact Center Training and Development Manager in improving the quality of work and efficiency of the patient contact center staff.

Assists the Patient Contact Center Training and Development Manager in educating the patient contact center staff on policy and procedure changes.

Conducts monthly refresher trainings to support the development and continued education of the patient contact center staff.

Assists in the development and implementation of Quality Improvement initiatives.

Maintains communication with the Patient Contact Center Leadership team, and report any conflicts/disputes or incidents/accidents involving clinicians, staff, patients and/or parents to ensure the department morale and construction.

Assists the Patient Contact Training and Development Manager with employee performance evaluation, continuous education and motivation.

Assists the Patient Contact Center Training and Development Manager in assuring remedial or corrective actions take place when employees deviate from specified performance expectations.

Must maintain a thorough knowledge of all departmental policies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

BilingualMedical Assistant DiplomaPhone experiencePediatric medical triageInformation security

Required

High School Diploma or equivalent required.

Must have strong verbal, written, and interpersonal communication skills.

Have exceptional listening and analytical skills.

Demonstrates the ability to work well in a team environment.

Maintain effective working relationships with employees and Management team.

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.