Magellan Health · 1 day ago
Training Manager, MOS
United States
Full-time
Remote
Senior Level
$78K/yr - $124K/yr
5+ years exp
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Responsibilities
Manage the training development, implementation and evaluation process for MOS staff to meet or exceed program service and management requirements. Identify and efficiently employ available training resources and best practices.
Conduct needs assessments and create/revise training plans to identify and address training opportunities in support of contractual requirements. Initiate an evaluation strategy to identify training gaps, opportunities, root causes, and recommended interventions and to assess learner experience/satisfaction. The evaluation process includes a performance dashboard review, error report review, surveys, and PMO and program meetings.
Incorporates knowledge of MOS program environment, staff; and PMO guidance when creating and implementing new or revised training/procedures/processes/systems.
Ensures the training program complies with contract requirements, company training standards and standards required by federal, military and legal and regulatory compliance (e.g., Compliance, Security, Privacy, Duty to Warn) and develop new/update existing training as these regulations are updated.
Ensure DoD approval/sign-off prior to launching trainings when warranted.
Collaborate with the Magellan corporate training team to share best practices, identify innovative training methods/platforms, seek input/guidance, and request training for MFLC staff on general issues related to employee growth and skill development.
Compose and deliver in Counseling Subcommittee meeting quarterly reports: including but not limited to training vendor updates, trainings delivered in quarter, learner participation, evaluation of impact, and next steps; as well as trainings in process or planned.
Compose semi-annual and annual evaluation for Quality Control Plan and Quality Program Evaluation respectively.
All other duties as assigned.
Qualification
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Required
Bachelor's degree in Business, Healthcare or related field.
5+ years' experience in Healthcare or Behavioral Health environment, preferably in a call center environment.
2+ years' experience in training.
2+ years' experience in management/leadership.
Demonstrated application of instructional design and adult education and training concepts.
Ability to translate complex information into terms understandable by learners.
Ability to engage audience, increase their interest, and maintain their focus on learning materials.
Ability to market training initiatives and obtain buy in from targeted audiences.
Demonstrated perseverance to obtain thorough knowledge of learning content prior to training delivery.
Experience working in a fast-paced, changing environment.
Demonstrated strong writing – brevity, clarity – skills and verbal communication.
Computer Skills: MS Office (Word, Excel, PowerPoint) Level: Intermediate.
Preferred
Master's
Benefits
Short-term incentives
Comprehensive benefits package
Broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing
Company
Magellan Health
Magellan Health is a leader in managing the fastest growing, most complex areas of health.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$351MKey Investors
Onex
2022-11-17Acquired· undefined
2004-01-06IPO· undefined
2004-01-05Private Equity· $101M
Leadership Team
Derrick Duke
Chief Executive Officer
Don Nagy
Vice President
Recent News
MTS Partner
2023-09-28
Private Equity International
2023-09-22
Behavioral Health Business
2023-03-27
Company data provided by crunchbase
