The Management Center ยท 3 days ago
Training Operations Coordinator
United States
Full-time
Remote
Entry Level
$59K/yr - $71K/yr
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Responsibilities
Perform logistics for in-house trainings so that our trainers and participants have a seamless training experience from beginning to end.
Complete general administrative duties, such as providing helpful timely responses to training inquiries in a high volume external facing inbox by navigating requests with a lens for problem-solving.
Troubleshooting participant needs in our training management system.
Manage a large volume of training participants and financial data using various software programs, such as Zoom, Salesforce (client relationship management platform) and Arlo (our training management system).
Draft agreements for our in-house trainings program, Management Workout , and open-registration course packages.
Manage contracting process to ensure both parties have signed and that contract is filed appropriately including any relevant contract amendments.
Prep for auditing (contract checks) and overall contract management of agreements.
Ensure accurate entry and updates to participant information into our database (Salesforce) so that we can track our pipeline, impact, and progress towards goals.
Manage TMC main office phone number, answering our TMC line and navigating client questions and requests with a lens for problem-solving.
Take on special projects to improve participant experience or streamline processes to make them more effective and efficient for the team and our clients.
Qualification
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Required
Highly organized with a passion for details.
Ability to handle a large volume of work impeccably in a high performing environment.
Strong problem solver and rigorous thinker.
Interpersonal and relational skills to build connections with clients/participants and colleagues.
Demonstrated commitment to racial and gender identity equity.
Experience with logistics for training sessions.
Experience with administrative duties and managing inquiries.
Ability to troubleshoot participant needs in a training management system.
Experience with drafting agreements and managing contracting processes.
Experience with database management and accurate data entry.
Ability to manage a high volume of training participants and financial data using software programs.
Preferred
Experience with Salesforce or similar client relationship management platforms.
Experience with training management systems like Arlo.
Experience in social justice, public sector, or educational equity organizations.
Company
The Management Center
We help social justice leaders build and run more equitable, sustainable, and results-driven organizations.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jakada Imani
Chief Executive Officer
Betsy Buckley
Interim CFO
Company data provided by crunchbase
