Prodware Solutions · 3 hours ago
Transfer Associate Representative(Customer Service)
United States
Contract
Remote
Entry Level
2+ years exp
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Responsibilities
Respond to customers via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
Deliver first class inbound client service (customer service) in every single contact as part of our Fund Services operations.
Strong communication skills, both verbal and written, with the ability to convey complex information clearly and professionally.
Exceptional analytical and problem-solving skills and attention to detail, with the ability to analyze data and identify solutions to client inquiries and issues.
Superb willingness to resolve client’s issues or provide the best alternative solutions, resolving client friction points.
Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics delivering best in class experience for all our clients, with full understanding of the complexity of their concerns.
Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations.
Document all client interactions, inquiries, and recommendations accurately and maintain comprehensive records in accordance with regulatory requirements and company policies.
Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.
Strong team player mindset to excel not only individually but as a team through strong collaboration.
Develop and execute sound action plans that will result to outstanding results in key performance measures.
Assist the managers with deep dive discussions and remediation of top pain points to help improve performance.
Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery.
Process shareholder requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates.
Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements.
Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer agency processes.
Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.
Qualification
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Required
At least 2+ years previous customer service experience, preferably in the global financial services industry with exposure to treasury management
Strong communication skills, both verbal and written, with the ability to convey complex information clearly and professionally
Exceptional analytical and problem-solving skills and attention to detail, with the ability to analyze data and identify solutions to client inquiries and issues
Superb willingness to resolve client’s issues or provide the best alternative solutions, resolving client friction points
Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics delivering best in class experience for all our clients, with full understanding of the complexity of their concerns
Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations
Document all client interactions, inquiries, and recommendations accurately and maintain comprehensive records in accordance with regulatory requirements and company policies
Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service
Strong team player mindset to excel not only individually but as a team through strong collaboration
Develop and execute sound action plans that will result to outstanding results in key performance measures
Assist the managers with deep dive discussions and remediation of top pain points to help improve performance
Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery
Process shareholder requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates
Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements
Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer agency processes
Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding
Preferred
Brokerage operations experience, Accounting / Finance / Economics / Investment Banking / Capital Markets, or relevant experience
Experience in Microsoft Office including MS Excel, MS Word, and relevant digital tools
Company
Prodware Solutions
Prodware Solutions provides IT consulting services and oracle JD Edward solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Abhinav Mittal
Co-Founder & EVP
Sohil Kothari
Founder and Managing Partner
Company data provided by crunchbase
