Emerus Holdings, Inc. · 1 day ago

Transfer Center Coordinator - FT Days (7a-7p)

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Responsible for coordinating hospital admissions and transfers

Facilitates conference calls between providers to coordinate continuity of care

Identify, resolve, and escalate issues, process deviations, and service failures to leadership

Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA

Adhere to all company and departmental values, policies, processes, and procedures

Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions

Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities

Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources

Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)

Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)

Adapt to change with a willing and innovative spirit

Meets all individual and departmental goals and quality standards as assigned

Safeguard sensitive and confidential company information including patient PHI in remote work environment

Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care

Perform other duties as assigned

Qualification

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Hospital experienceEmergency Room experienceLVN certificationEMT certificationHealthcare transfer center experienceService-oriented demeanorFluency in English