Foundever · 5 hours ago
Transformation Architect- Remote
United States
Full-time
Remote
Senior Level, Lead/Staff
$124K/yr - $150K/yr
10+ years exp
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Responsibilities
Partner with stakeholders to distill business needs and technical boundaries.
Architect robust and adaptable solutions by leveraging digital solutions and process enhancements that cater to immediate and future organizational objectives.
Articulate architectural visions through CX journey maps, diagrams, and detailed documentation.
Offer strategic direction and mentorship to development teams during the rollout phase.
Assess and advocate for suitable technologies, frameworks, and tools that complement the architectural landscape.
Recognize potential challenges and strategize proactive countermeasures within the architecture.
Uphold adherence to industry-leading practices, stringent security protocols, and compliance mandates in all architectural endeavors.
Forge strong alliances with related teams to guarantee fluid integration and operational excellence of the crafted solution.
Engage in rigorous code and design evaluations, ensuring congruence with established architectural standards.
Continually enrich architectural know-how by tracking advancements in technology, industry trends, and architectural best practices.
Qualification
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Required
Minimum 10 years of experience in a similar position, process improvement, or a related field.
Proven experience in leading transformation projects in a BPO (contact center) environment.
Strong understanding of contact center operations, processes, and technologies required.
Bachelor’s degree in business administration, information technology, or a related field is preferred.
Familiarity with Analytics.
Familiarity with AI/ML.
Familiarity with Call Routing Platforms / CCaaS.
Familiarity with Chatbots/Voicebots.
Familiarity with CRM.
Familiarity with Learning and Development Design and Architectural Patterns.
Familiarity with Design Systems.
Familiarity with Architectural Patterns for web and/or mobile apps.
Familiarity with Microservices.
Familiarity with Monoliths.
API Design and Integration.
Cloud Computing Platforms.
Cloud Security and Compliance.
Containerization and Orchestration.
Project Management.
Change Management.
Ability to work under pressure.
Critical Thinking.
Analytical thinking.
Problem solving.
Verbal communication.
Written communication.
Preferred
Certification in Project Management (PMP) or Lean Six Sigma.
Experience with digital transformation initiatives and emerging technologies in BPO.
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
CEO of U.S. Market
Ana Athayde
Chief CX Technology Strategy and Partnerships
Recent News
Zawya.com
2024-12-10
2024-12-09
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