Dexian · 16 hours ago

Treasury Technical Support

United States

Contract

Remote

Mid, Senior Level

$35/hr - $39/hr

5+ years exp

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Responsibilities

Works directly with Clients via phone.

Provides technical and product support of systems and procedures within Treasury Solutions.

Provides client outreach and support for various migrations or changes impacting client use of Treasury products.

Supports testing of new or enhanced applications and client testing of application upgrades/changes.

Ability to diagnose and resolve more complex user issues and provide user training.

Documents system issues and resolutions and escalates to team lead/manager when necessary.

Adheres to and follows all applicable policies and procedures.

Proactively escalates issues and risks to leadership's attention.

Responsible for general support and delivery of low to moderate level complexity.

Client Transitions Management Team initiatives and projects.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTreasury Management domainInbound call experienceOutbound call experienceHigh profile customer serviceCommercial Credit Card experienceMerchant experienceBanking experienceFinancial experienceACHSWIFTWire transfersLockbox

Required

Inbound and outbound call experience (one on one call support)

5+ years customer service experience.

Experience working with high profile customers – white glove service

Commercial Credit Card and Merchant Experience

Domain must be related to Treasury Management (Treasury Analyst/Treasury Specialist is the exact job title which matches these details perfectly, else we can focus on the other titles with the matching details).