Humana · 3 days ago

TRICARE Community Liaison

Remote Maryland - Baltimore

Full-time

Remote

Entry Level

$48K/yr - $66K/yr

1+ years exp

Maximize your interview chances

Health CareHealth Insurance

No H1B

U.S. Citizen Only

Security Clearance Required

Insider Connection @Humana

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Interact in person and by other means, such as by telephone, e-mail, and chat with TRICARE beneficiaries, Medical Treatment Facility (MTF) and other Government staff, including senior military leaders, and civilian healthcare providers and facilities.

Develop and sustain strong, collaborative relationships with all TRICARE customers in the East Region – Government, beneficiaries, and providers.

Ensure MTF, beneficiary, and provider understanding of the TRICARE health plan and how to navigate the Military Health System.

Support the Health System Operations Leader in local TRICARE network operations, including participating in network development and optimization strategies.

Manage time, set priorities, address general inquiries, and resolve both straightforward inquiries and complicated problems and concerns raised by beneficiaries, providers, and Government customers.

May be designated as an embedded associate at an MTF and may be requested to provide back-up coverage in the absence of the Health System Operations Leader.

Work during uncommon duty hours and travel to conduct outreach activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer relations experienceTRICARE knowledgePublic speakingMicrosoft Office SuiteHealthcare provider relationsProblem analysis

Required

Our Department of Defense contract requires U.S. Citizenship

Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services)

Willingness to travel and work uncommon hours - involves some overnight travel within Pennsylvania, New Jersey, Maryland and Delaware, and weekend hours

Requires living within a 2 hour commute of the Dover Airforce Base in Delaware

One or two years’ experience in customer relations, public contact position, and/or TRICARE, including presentations to groups

Experience in handling high volume customer contacts in a courteous and professional manner

Excellent oral and written communication skills

Exceptional public-speaking ability

Comprehensive knowledge of Microsoft Office Suite

Superior organizational skills necessary to effectively manage multiple activities