Vercel · 1 day ago
Trust & Safety Manager, User Policy
United States
Full-time
Remote
Mid, Senior Level
$200K/yr - $225K/yr
2+ years exp
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Responsibilities
Modernize our current internal trust & safety policies, workflows, and implementation to match Vercel’s current and future needs.
Run Trust & Safety’s policy escalations program to solve edge cases and create answers to new questions (from the Abuse Operations team and in general).
Represent Trust & Safety in company-wide incidents & escalations and create coverage (with the rest of the Trust & Safety team).
Pair with the T&S team and the Abuse Operations team to implement policy in Abuse Operations workflows to industry-best levels; training and workflow evaluation.
Build out Vercel’s external acceptable use policy and user-facing documentation.
As needed, be able to represent Vercel in external Trust & Safety communications.
Qualification
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Required
2+ years of experience in policy or user policy management (researching, writing, and implementing change) at a webhosting-based business
2+ years in incident management and policy escalations
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize policy/operations outcomes
Experience working with an Abuse Operations team
Understands current and upcoming regulatory systems that apply to Trust & Safety work
Preferred
Experience in risk mitigation, conflict resolution, or product policy
Understanding of geo-politics related to trust & safety issues
Familiarity with SQL and creating SQL queries
Experience with production ML systems, ticketing systems, and ticket labelling
Experience with elections/misinformation
Benefits
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
Remote Friendly - Work with teammates from different time zones across the globe.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Company
Vercel
Vercel's frontend cloud gives developers frameworks, workflows, and infrastructure to build a faster, more personalized web.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$563MKey Investors
AccelNotable CapitalBedrock
2024-05-16Series E· $250M
2021-11-23Series D· $150M
2021-06-23Series C· $102M
Leadership Team
Guillermo Rauch
CEO & Founder
Malte Ubl
CTO
Recent News
2024-11-19
2024-11-06
2024-06-04
Company data provided by crunchbase
