Eventbrite · 2 days ago

Trust & Safety Operations Lead

Remote, United States

Full-time

Remote

Mid, Senior Level

$82K/yr - $148K/yr

5+ years exp

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AssociationEvent Management

Comp. & Benefits

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Responsibilities

Serve as a domain expert, leading investigations and resolutions of complex trust, safety, and platform abuse issues

Investigate fraud, suspicious activities, and content violations using data insights and forensic analysis to identify root causes and implement preventive measures.

Coordinate real-time incident responses with cross-functional teamsMonitor the platform for threats, leveraging automation and machine learning tools to detect and address patterns of abuse.

Refine automated abuse detection systems in collaboration with product and data teams, ensuring timely investigation and resolution of anomalies.

Deliver training on investigative techniques and policy enforcement

Act as the escalation point for critical issues, providing actionable recommendations

Oversee high-risk cases, ensuring effective resolutions and clear updates to stakeholders and customers.

Align operational processes with regulations and policies, collaborating with legal and compliance teams to minimize risk and strengthen enforcement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Crisis managementFraud investigationTrust & safety knowledgeSQLCross-functional collaborationSnowflakeTableauStakeholder managementContinuous improvementRisk mitigation

Required

Bachelor's degree in a relevant field or equivalent experience

Minimum 5 years of working experience with a strong background in risk and fraud and detailed investigations and incident response.

Strong time management and organizational skills, effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.

Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including asynchronous interactions with others.

Crisis management and quick decision-making under pressure.

Strong operational knowledge, especially in fraud or trust & safety.

Effective communication and stakeholder management.

Analytical thinking with bonus points for experience in SQL, Snowflake, or Tableau.

Problem-solving and adaptability in dynamic environments.

Focus on continuous improvement and risk mitigation.