Ztek Consulting · 6 hours ago

UCCE and UCM App lifecycle Systems Engineer

United States

Full-time

Remote

Mid Level

$80K/yr - $105K/yr

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ConsultingHuman Resources

H1B Sponsor Likely

Hiring Manager

ManishSingh Chouhan

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Responsibilities

Designing and managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, and CUIC.

Good Understanding and work Experience in third-party products like Appspace, eGain, Avaloque, Calabrio, and Acqueon.

Must have hands-on experience in VXML gateways, VVBs, and SIP proxies.

Must have hands-on experience with the following Cisco voice applications.

Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, and Redsky.

Experience with routine system administration tasks such as OS and application patches, upgrades, and backups of the voice environment.

Information Technology Infrastructure Library (ITIL) framework, with a focus on Availability management, Release management, and Change Management.

Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cisco UCCECisco CVPCisco IP/IVRCisco CTIOSCisco FinesseVXML gatewaysVVBsSIP proxiesCisco CUCMCUICCisco Unity ConnectionCisco PresenceExpressway MRARedskySystem administrationITIL frameworkAppspaceEGainAvaloqueCalabrioAcqueonAvailability managementRelease managementChange ManagementProcess ImprovementAutomation

Required