Patton Labs Inc ยท 1 month ago
UCCE and UCM Engineer
United States
Contract
Remote
Entry, Mid Level
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Hiring Manager
Naveen Kumar
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Responsibilities
Responsible for delivering Cisco Collaboration technical services in area of Solutions, which includes Advocacy, Planning, Design, Implementation, Release Management, Security patch management, Capacity Management, High Availability and Optimization services, to large Enterprise and Service Provider customers/ partners via cloud services.
Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.
Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.
Leverages consultative approaches in building relationships with SMEs, both internal and external, to develop solutions.
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution and system upgrades.
Keep up-to-date on relevant competitive solutions, products and services.
Identify design requirements and recommendations for capacity, technical prevalence and future direction.
Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon.
Must have hands on experience in VXML gateways, VVBs, SIP proxy.
Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management.
Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation).
Qualification
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Required
Responsible for delivering Cisco Collaboration technical services in area of Solutions, which includes Advocacy, Planning, Design, Implementation, Release Management, Security patch management, Capacity Management, High Availability and Optimization services, to large Enterprise and Service Provider customers/ partners via cloud services.
Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.
Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.
Leverages consultative approaches in building relationships with SMEs, both internal and external, to develop solutions.
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution and system upgrades.
Keep up-to-date on relevant competitive solutions, products and services.
Identify design requirements and recommendations for capacity, technical prevalence and future direction.
Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon.
Must have hands on experience in VXML gateways, VVBs, SIP proxy.
Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management.
Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation).
Company
Patton Labs Inc
Patton Labs Technology Center of Excellence (PLTCOE) is founded on the vision of adapting to the changing IT services and technology industry at a pace that is consistent with the industry progress and service sector demands.
Founded in 2011
201-500 employees
H1B Sponsorship
Patton Labs Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (30)
2022 (37)
2021 (31)
2020 (25)
Funding
Current Stage
Growth StageCompany data provided by crunchbase
