Siri InfoSolutions Inc ยท 7 hours ago
UCCE Engineer
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $110K/yr
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Hiring Manager
Akash Tiwari
Insider Connection @Siri InfoSolutions Inc
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Responsibilities
In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
Good understanding of Cisco UCCE Architecture, deployment models and components.
Hands on experience in Cisco UCCE Call flow scripts.
Good knowledge and hands on experience in Cisco CVP Scripting.
Good hands-on experience in CVP Micro app and knowledge in VXML application.
Good hands-on experience in VXML Gateway configuration and troubleshooting.
Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC).
Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP.
Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution.
Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
Excellent written and verbal communication, interpersonal and presentation skills.
Proven planning, prioritization, and organization skills.
ITIL Foundation level knowledge.
Qualification
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Required
In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
Good understanding of Cisco UCCE Architecture, deployment models and components.
Hands on experience in Cisco UCCE Call flow scripts.
Good knowledge and hands on experience in Cisco CVP Scripting.
Good hands-on experience in CVP Micro app and knowledge in VXML application.
Good hands-on experience in VXML Gateway configuration and troubleshooting.
Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP.
Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution.
Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
Excellent written and verbal communication, interpersonal and presentation skills.
Proven planning, prioritization, and organization skills.
ITIL Foundation level knowledge.
Company
Siri InfoSolutions Inc
Siri InfoSolutions is an information technology company that provides application development and data warehousing services
Founded in 2005
501-1,000 employees
H1B Sponsorship
Siri InfoSolutions Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (32)
2022 (69)
2021 (94)
2020 (102)
Funding
Current Stage
Late StageLeadership Team
Subba Arumilli
Principal CEO
Company data provided by crunchbase
