Be an early applicantLess than 25 applicants

Company

GlobalLogic · 1 week ago

UCCE UCM Engineer

United States

Full-time

Remote

Mid Level

$50.53/hr - $55.53/hr

4+ years exp

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Developer PlatformInformation Technology

H1B Sponsor Likely

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Responsibilities

Support the design, integration, and maintenance of the technical infrastructure and services across all phases of the technology lifecycle within the Unified Cisco Contact Center Enterprise (UCCE) solution.

Plan and manage infrastructure and software upgrades in alignment with Lifecycle Management goals to ensure continuity and optimal performance.

Build and maintain collaborative relationships with internal and external Subject Matter Experts (SMEs) to develop tailored solutions.

Leverage consultative methods to deliver strategic guidance on Cisco Collaboration technologies.

Serve as an escalation point for complex production support incidents and technical issues, including troubleshooting and providing solutions to hardware and software challenges.

Ensure availability for off-hours support as required to facilitate issue resolution and system upgrades.

Identify and recommend design requirements to optimize capacity, performance, and future direction for Cisco Collaboration solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cisco UCCECisco UCMCUCMCisco CVPCisco IP/IVRCisco CTIOSCisco FinesseCUICVXML gatewaysVVBsSIP proxySystem AdministrationPatch ManagementITIL FrameworkAppspaceEGainAvaloqueCalabrioAcqueonUnity Connection VoicemailPresenceExpressway MRARedSkyProcess ImprovementCisco CertificationsITIL Certifications

Required

Bachelor’s degree in Computer Science, Information Technology, or a related field, with a minimum of [X] years of relevant experience.

Cisco Unified Communications Manager: 4 years (Required)

Unified Cisco Contact Center Enterprise (UCCE): 4 years (Required)

Cisco: 4 years (Required)

Proven experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, and CUIC.

Hands-on experience with third-party products such as Appspace, eGain, Avaloque, Calabrio, and Acqueon.

Demonstrated expertise in VXML gateways, VVBs, and SIP proxy.

Proficiency with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, and RedSky.

Experience with routine administration tasks, including OS and application patches, upgrades, and backups for voice environments.

Strong understanding of ITIL framework, specifically Availability Management, Release Management, and Change Management.

Preferred

Relevant Cisco or ITIL certifications are preferred.

Benefits

401(k)

Dental insurance

Health insurance

Company

GlobalLogic

Glassdoor

3.8

GlobalLogic is a product development services company that specializes in chip-to-cloud software engineering.

Founded in 2000

San Jose, California, USA

10,001+ employees

http://www.globallogic.com

H1B Sponsorship

GlobalLogic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (200)

2022 (274)

2021 (311)

2020 (412)