Honorlock · 4 hours ago

UK Sales Engineer

Boca Raton, FL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Supporting Regional Directors and Customer Experience Managers in selling and renewing Honorlock's products and services

Partnering with customers to create and execute implementation and adoption plans

Partnering with prospects to ensure Honorlock pilots provide successful milestones to meet the prospect's goals

Partner with RFP Manager to support RFP responses

Work with sales team members to identify and qualify business opportunities, identify key customer technical objections, and develop strategies to resolve technical blockers.

Serve as the first level of contact for technical knowledge and resources for the sales team members.

Serve as the liaison between the prospect, sales, and customer success.

Manage functional resources to design and implement successful concept programs directly with prospects

Leverage technical, operational, and sales/consulting expertise to support the sales opportunity and determine the best solution to maximize ROI

Condense technical requests for enhancement into actionable product functionality requests

Assist sales in customer meetings to answer technical questions from decision-makers

Work to document project updates appropriately within the CRM tool

Assist with the writing of responses and ongoing updates specific to product enhancements for RFIs/RFPs

Be an SME for Honorlock products, functionality, and technical integrations

Assist with customer calls during normal US business hours, and outside of those hours during peak selling seasons

Assist with completing security, privacy, and technical documentation

Be comfortable speaking to customers with a wide range of technical backgrounds - knowing when to dive into more technical detail for certain people versus staying surface level for others

Assist with integrating, managing, and leading sandbox and technical testing environment for prospects

Qualification

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Sales EngineeringSaaSEducational TechnologyProcess DesignMicrosoft Office SuiteGoogle SuiteCustomer InteractionTechnical IntegrationsTechnical DocumentationProject Management