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Company

Zurich North America · 15 hours ago

Underwriting Account Service Manager I

Texas, United States

Full-time

Remote

Mid Level

$73K/yr - $119K/yr

4+ years exp

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CommercialFinancial Services

Comp. & Benefits

No H1B

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Responsibilities

Accountable for ensuring teams meet key operational performance goals.

Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.

Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action.

Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies and answering policy coverage related questions.

Participates in key account business relationships in person or teleconference with Underwriters.

Conducts regular performance evaluations, ensures staff are meeting performances standards based on key operations performance metrics, staffing models and growth goals of the business units supported. Regularly conduct career development conversations with staff and creates robust development plans.

Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.

Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.

Builds strong relationships across the business. Takes leadership role in Underwriting team huddles and meetings.

Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance.

Supervises support staff and provide guidance to junior supervisors so that team members deliver to business requirements.

Monitor and review financial information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information.

Monitor and review work undertaken by project team in order to ensure appropriate use of resources and adherence to schedules.

Conduct due diligence on transactions and processes in order to determine the risk profile and compliance with relevant regulations.

Manage and coach a team of employees to set goals and achieve results.

Recruit and select employees to join team and determine when team members should be retained.

Manage performance of team members, including insuring team members comply with company policies and expectations and take appropriate action.

Establish objectives and set priorities for direct reports.

Assess performance of direct reports and ensure direct reports have meaningful on-boarding, Individual Development Plans (IDPs) and developmental actions.

Provide regular, actionable coaching and feedback to employees to review progress, recognize accomplishments, support development and/or improve performance.

Qualification

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Underwriting processesComplex Casualty knowledgeInsurance industry knowledgePeople managementPerformance managementClient relationship managementInsurance CertificationsNeeds analysisMetrics-based experience

Required

Bachelors degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area OR

Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years experience in the Insurance, Underwriting or Market Facing area OR

High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area AND

Knowledge of the insurance industry and the legal and regulatory environment