107 applicants

Company

Dealer Spike LLC · 1 day ago

Update Support Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Manage incoming website update requests from both internal and external parties

Ensure requests are completed within standard timelines

Perform minor site changes via a content management system

Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work

Effectively troubleshoot requests that are unclear or do not include enough details

Communicate directly with customer by phone and/or email when necessary

Communicate challenges or delays with appropriate parties

Handle all communication in a professional and friendly manner

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceSoftware service experienceTechnical help desk supportHTMLCSSJavaScriptMicrosoft Office SuiteSalesforceEnglish communication skillsTechnical communication

Required

Associate degree or equivalent customer service work experience

Minimum of 2 years software service experience in a fast-paced business environment

Minimum of 1 years supporting customer applications via phone in technical help desk environment

Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.)

Experience with HTML, CSS, and JavaScript

Demonstrated ability to work inter-departmentally to accomplish objectives

Ability to understand customer and OEM problems and know when to ask clarifying questions

Ability to identify analyze and solve complex problems related to LeadVenture applications

Ability to describe technical information in a way that a nontechnical person can understand

Ability to work with development teams to set priorities and communicate technical information

English language communication skills, both verbal and written for preparing instructions and responding to emails.

Preferred

Experience with Salesforce is a plus

Company

Dealer Spike LLC

Dealer Spike is a world-wide digital advertising company focused on helping dealers increase sales and service profitability through online digital advertising and training.

Founded in 2008

Lake Oswego, Oregon, USA

201-500 employees