Motorola Solutions · 3 hours ago

Upgrade Operations GIS Field Engineer Intern - Summer 2025 Internship - US Remote

Florida Remote Work

Internship

Remote

Intern

Start in 2025 Summer

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Cyber SecurityTelecommunications

Growth Opportunities

No H1B

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Responsibilities

Build new customer maps within a proprietary call-handling system using customer-provided shape files.

Configure enhancements to deployed customer maps

Working with the team to determine customer-data-related product issues or defects.

Troubleshoot complex product issues.

GIS experience related to geo-coding and reverse geo-coding is a plus.

Escalation point for complex trouble tickets from Technical Support, troubleshooting various technical issues including front-end GUI, server-side application, GIS, database, and Analytics server.

Manages tickets promptly within the Service Now platform.

Creates and maintains strong customer relationships.

Strong customer-facing communication skills with the ability to convey complex technical issues in business terms.

Strong problem-solving/troubleshooting skills

Ability to effectively organize tasks, manage multiple priorities, and deliver on customer commitments on schedule.

Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels.

Characterize and document issues found post-upgrade on customer systems.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

GISLinuxXMLWindows Server AdministrationEsriPBX solutionsCustomer relationship managementService Now