isolved · 4 hours ago

Upgrade Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

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Employee BenefitsFinancial Services

Growth Opportunities

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Responsibilities

Lead legacy customers through the isolved upgrade process ensuring their payroll and HR business processes are set up effectively.

Plan and review key conversion timelines with customers to ensure deliverables and 'go lives' are achieved.

Ensure client obtains required payroll training

Ensure a successful initial payroll on isolved

Escalate potential issues early to resolve without affecting implementation timeline.

Validate solution with the customer

Transition client to customer support

Contribute to the evolution and improvement of the upgrade process and how we can more efficiently meet the needs of the customer.

Guide and drive clients towards the best solution for their business needs.

Analyze client's existing systems, interface requirements, and business processes.

Qualification

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Payroll implementation experienceFluent EnglishFour-year degree