Voxidea ยท 15 hours ago
US Based Bilingual Customer Service Rep
Kansas City, MO
Part-time
Remote
Entry Level
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Responsibilities
Respond to client inquiries in both English and Spanish, delivering clear and accurate information on products and services
Troubleshoot and resolve client issues promptly, escalating cases as necessary to ensure satisfaction
Manage high call volumes while maintaining a professional and patient demeanor
Collaborate with team members to continuously improve customer support processes and outcomes
Provide feedback on customer interactions to help identify opportunities for improvement
Handle inbound and outbound calls with professionalism and courtesy
Assist customers with inquiries, ensuring a positive customer interaction
Flexibility to adapt to varying work hours and shift requirements
Qualification
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Required
Proven Customer Service Skills: A track record of delivering exceptional customer experiences
Language Proficiency: Fluent communication skills in both English and Spanish (written and verbal)
Flexible Availability: Ability to work a flexible schedule, including evenings and weekends, as needed
Call Center Experience: Previous experience in a customer service role, particularly in voice campaigns
Preferred
Sales Experience (Optional): Sales experience is a plus but not required
Benefits
Fully remote positions
Flexible schedules to accommodate your needs
Part-time or Full-time schedules
Competive Salaries
Company
Voxidea
Voxidea is a telecommunications company that provides a web reporting interface, hotel integration, and softswitch compatibility services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
