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Company

Blank Rome LLP · 21 hours ago

User Device Engineer (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$80K/yr - $105K/yr

8+ years exp

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Responsibilities

Maintain, analyze, troubleshoot and repair computer systems and hardware peripherals.

Serve as point of escalation for the help desk.

Monitor the performance of firm desktops / laptops and suggest improvements

Ensure adequate security.

Prepare project updates and respond to requests for information from team manager

Create and maintain software images for endpoint devices including VDI/Citrix.

Maintain and develop a working knowledge of modern end point technologies (Windows, iOS and android) to include their backend infrastructure and management platforms (Active Directory Domain Services, Entra AD, Group Policy, SCCM, M365 and Intune).

Create, manage and track software, firmware and related update distributions

Test and cross-test all integrated applications.

Research new features for all applications.

Develop, maintain and improve existing documentation (Group Policy, Settings, Licensing and Versions as examples).

Create or configure SCCM/Intune application packages, policies and mobile profile configurations for enterprise-wide rollouts and upgrades.

Participate in researching, testing and evaluation of new technology.

Perform other responsibilities as assigned.

Work additional hours as needed to fulfill job requirements.

Qualification

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Active Directory Domain ServicesSCCM/IntuneWindowsWindows ServerEndpoint technologyDocumentation skillsProblem analysisPhysical dexterity

Required

8+ years in Information Technology experience with a concentration / understanding of all end-point technology and related application life cycle management.

Associates degree or equivalent experience to include technical education / industry certification.

Experience with Active Directory Domain Service (GPO, DNS, DHCP, SITES & SERVICES).

Experience with SCCM/Intune.

Experience with the most current and past three versions of Windows and Windows Server.

Sophisticated troubleshooting / problem solving skills.

Good oral and written communication skills.

Ability to present ideas through verbal and written communications.

Ability to analyze problems and identify solutions.

Strong interpersonal skills.

Ability to prepare clear, concise documentation and procedures.

Ability to use wrists and hands repetitively while operating office equipment.

Ability to lift and move equipment with physical dexterity to install new computer components.

Benefits

Medical, dental, and vision insurance

Life, accident, and disability insurance plans

401(k) retirement benefits

Commuter benefits

Well-being programs

Company

Blank Rome LLP

Blank Rome is an Am Law 100 firm with 16 offices and more than 700 attorneys and principals who provide comprehensive legal and advocacy services to clients operating in the United States and around the world.

Founded in 1936

Philadelphia, Pennsylvania, USA

1001-5000 employees